Responsive Repair

The current situation for Facilities Management organisations carrying out Responsive Repairs works:

• Receiving Work Orders from customers via email or excel sheet or by logging in to the client system (rather than via direct integration with the client system).
• Performing planning in the back office with no visibility of location or availability of resources – work allocated on an ad hoc, first come first served basis.
• Health and Safety officers can only ensure compliance by physically visiting the site – no remote visibility of compliance.
• Field workers use paper track sheets to record hours, materials, plant and subcontractor details.
• Workaround solutions for the capture of photographs / proof of delivery via WhatsApp.
• Difficulty providing clients with real-time status updates of work progress.
• Paper sheets arrive back in the office at the end of the day or end of week (or not at all) – implications for project cost tracking, inventory management, payroll, etc.
• Collation and double entry of data by admin staff in the back office into systems of record – manual data validation and approval – delayed management information, delayed client billing.
• Delayed management information can result in huge project losses before management find out – nothing they can do to fix it. No automatic jeopardy alerts highlighting performance issues.
• No process automation, therefore, can’t scale the business – can’t take on more work.

The benefits provided by Totalmobile for Facilities Management organisations:

• Cloud Based: A modern, cloud based and intuitive job management solution that provides users with the visibility and ability to control complex tasks, enabling the streamlined delivery of work.
• Better Control Costs: Closely monitor operational costs, enabling you to manage assets, better control contractors, invoice quicker and maximise the efficiency of service delivery.
• Improve Workforce Productivity: By better managing items of work, eliminating admin and removing non-productive time, your staff provide a more proactive service.
• Visibility of Performance: Live insights that provide key performance data enables management to ensure that all compliance standards are being met, providing a basis for continuous improvement.
• Real Time, Insightful Dashboards: Easy to read, real time dashboards that highlights key performance data, while also providing the ability to drill down into individual job details.

One Modern Integrated System, the solution provides all the features required of a job management system via an easy-to-use interface, bringing a modern approach to often-outdated technologies.

Importantly, it offers users with the ability to take advantage of mobile and scheduling capabilities via one solution that integrates with all back-office systems. This provides users with one seamless experience and enables significant cost savings by reducing the number of systems required.