We provide real-time automation solutions for field-based services across a range of sectors including IT Services, Telecoms, Fire & Security, Retail, Logistics & Transport. Our solutions enhance both the past, present and future operational performance of your workforce & protection of employee well-being.
Whether you have a workforce of engineers performing highly technical based repairs or upgrades across multiple sites or run a fleet of private commercial field service staff… . they will all need to be scheduled to ensure optimised route planning, correct skill set and if possible spare parts on the van.
A complete operational intelligence solution that provides users with an unprecedented overview of service delivery, as it unfolds, while highlighting areas requiring attention in order to ensure service quality is maintained.
Managers are provided with a live view of all aspects of ongoing service delivery with potential risks clearly identified.
Assess a comprehensive range of reports that provide an overview of past operational and employee performance.
Embraces historical data and machine learning to provide guidance on actions that will improve future service delivery.
Providing organisations with full visibility of their field staff, enabling effective communication processes, reducing administration and travel time and streamlines how work is assigned, tracked, resolved and reported.
Users are provided with a solution that enables them to have tight control over all areas relating to the efficient delivery of service.
Video based diagnostic solution that enhances the standard of remote support services delivered to your customers, while reducing the number of unnecessary site visits.
Organisation’s have an increased visibility of the current situation of work, their field teams, assets, materials and costs.
A mobile workforce management solution that empowers the mobile workforce to easily receive and record information relating to the job via their mobile device, while sharing job updates in real time.
Record all relevant job information, including photos, health and safety form and client signatures, via a mobile device at the point of service delivery.
Guide staff through a series of pre-approved workflow and status updates to ensure services are delivered in a compliant and consistent manner.
Received all relevant job details providing a clear overview of required work along with complimentary information where required.
Flexible, comprehensive solution that enables organisations to deal with complex rostering challenges and ensure the right people, with the right skills are available at the right time.
Creates efficient rosters that meet all KPIs and compliance standards, based on staff availability and service demand.
Provides visibility of rosters and assigned shifts, while enabling staff to highlight availability and record absences.
Integrate with contingency staff suppliers to efficiently fill any rostering gaps.
Ensuring the efficient allocation of resources, enabling organisations to achieve complex scheduling goals while taking time, location, availability and service levels into consideration.
Take advantage of advanced scheduling algorithms that dynamically create the most effective delivery schedules based on an organisation’s scheduling goals.
Easily monitor the progress of the planned schedule and track the status of work, location of deliveries and planned route of each staff member.
Assign work to staff one job at a time, based on skills location and work requirements, after they have completed their most recent visit.
Our Commercial & Infrastructure Managing Director, Rob Gilbert, explores the major challenges facing commercial organisations today. In this video, Rob highlights case studies of clients who have achieved remarkable transformations in:
In addition to this we are able to ensure a safe environment for staff while driving improvements in health and wellbeing.
“Healthcare is increasingly becoming a 7-day operating environment, so it was essential that the business could provide a high level of service right through the week. To achieve this, we needed to invest in a powerful workforce management software solution that would bring benefits for customers, the business and employees alike.”
“It was the reporting that caught our eye. When we ran reports from our ERP systems, we could only see what happened yesterday. But OPA was like a picture of our world, in real-time. Reports that could previously only be created by expert users and would take us 15 minutes to run, could be run in seconds using OPA; everything is only a couple of clicks away.”
Totalmobile’s mobile workforce management solution has provided viable commercial success for Allianz and their field-based engineering teams, predominately seen in increased productivity. Since implementation, they now spend more time performing services and working on site. Over 400 field engineers had 253 hours more productive time per day in total, giving them 7% increase in productivity.
Click here to speak with our field service experts today. We have delivered transformational field service projects across the Commercial Field Service sector, and our team will explore solutions tailored to your business requirements.
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