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Fire & Security

Providing a fully automated platform of field-service management capabilities

The Fire & Security service industry is growing in size and complexity, driven by new building safety laws. Totalmobile’s comprehensive field service platform is empowering the teams installing, servicing, and commissioning wired and wireless fire safety equipment across the UK.

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FIRE & SECURITY

Optimising Workforce Automation in the heavily regulated Fire & Security industry.

Here are the challenges faced by the Fire & Security sector:

  • Guaranteed Compliance – Adhering to the strict Fire Safety Act 2021 regulations is difficult. Slow processes and inaccurate data may lead to misdiagnoses and system malfunctions, posing significant risks.
  • Differentiating Service Levels – Balancing urgent and routine service calls without overbooking technicians or setting unachievable schedules is challenging without proper field service software.
  • Evolving Skilled Workforce – Fire & Security service providers must ensure their engineers are multi-skilled. Recruitment of fewer yet more highly skilled engineers affects resource availability and the cost of staff recruitment and retention.
  • IoT (The Internet of Things) revolutionises the sector by enabling remote performance monitoring and issue detection, often requiring no human intervention. Adapting to this transformation is an ongoing challenge.
MOBILISING THE FIRE & SECURITY WORKFORCE

Totalmobile provides a comprehensive field service management platform for the Fire & Security sector. It integrates seamlessly with existing back-office systems, facilitating cost-efficient SLA compliance across varied workstreams.

This is through:

  • Better Management of Delivery of Work – Our mobile solution equips field engineers with essential on-site information and the ability to access and record data while completing installations. This improves service quality, consistency, and ‘‘first-time’’ job completion.
  • Engineer Safety – Engineers can request round-the-clock assistance during installations in complex or potentially hazardous situations, assuring their protection.
  • Focus on Employee Experience – Optimised shift patterns meet demand without overburdening employees, thus cutting unnecessary overtime costs.
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EBOOK

Workforce Rostering | The Complete Guide

Effective workforce rostering is no longer just an operational necessity; it’s a competitive advantage. Whether your teams are on the front lines or in the back office, your ability to plan, manage and adapt shift plans directly impacts your operational performance and the satisfaction of your service users. This is where workforce rostering software comes into play. But what is Workforce Rostering, and how can the right solution help transform service organisations like yours?

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“… Our operations teams are able to work more effectively, as they’re no longer spending unnecessary time trying to redeliver the same items, and more safely, as person-to-person contact has been reduced.”

Pat Fox, Director, Document Management, Mitie
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Stanley Security fire & security sector page logo.

“… With Totalmobile we have developed a very solid and flexible field mobility platform which is enabling us to stay ahead of our competition.”

Bruce Ginnever, VP Operations, Stanley Security Europe
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Ready to transform your field service management?

Click here to speak with our field service experts today. We have delivered transformational field service projects across the fire & security sector, and our team will explore solutions tailored to your business requirements.