Enabling organisations to better meet service demands with the resources available, Optimise provides a scheduling solution that ensures the most efficient allocation of staff to achieve complex scheduling goals, while maintaining the ability to rapidly react to required changes during the day.
With the efficient scheduling of required work to the available workforce, staff spend more time delivering services every day.
By scheduling the right person to work on the right job at the right time, you guarantee that your organisation is meeting all required SLAs and KPIs.
More efficient scheduling means your staff spend more time delivering services and less time travelling. This means you can reduce your carbon footprint and provide a more environmentally friendly service.
Optimise provides an intelligent solution that enables organisations to automatically create efficient schedules based on pre defined scheduling objectives. Matching job demands to the resources available Optimise creates and publishes schedules that can minimise travel, maximise jobs completed, ensure continuity of service or reduce resources required.
With the option to operate dynamically, Optimise can amend the schedule as changes occur during the day, such as a job overrunning or a member of staff falling ill. This dynamic approach to scheduling ensures that organisations are always operating with the best possible schedule, regardless of the working situation.
Occasionally organisations don’t like the idea of putting the responsibility of scheduling completely on a “machine”… That’s why Optimise also provides users with a manual scheduling option. Offering an easy to use solution, planners can view required works and available staff and assign work as appropriate, using a simple “drag and drop” approach.
Should organisations wish to deploy a cross between manual and automated scheduling, Optimise can operate as an “intelligent assistant” where is suggests a recommended schedule to the planner, who then has the option of making amendments prior to publishing the schedule to staff.
Planners are provided with a number of dashboards that enables them to monitor the progression of the planned schedule and track the status of work and individual staff members. This provides organisations with additional visibility, understanding and control over the ongoing delivery of services.
The scheduling dashboard provides users with a clear overview of the status of the planned schedule, displaying the real time status of work via a simple colour code. This means planners and management can easily identify jobs that are at risk and take preventative action as appropriate. Other dashboards, such as the map display, allows back office staff to view the current location and planned route of each staff member.
In certain sectors, the concept of creating complete schedules each day isn’t ideal. Instead the preference is to take a more reactive and short term approach to the scheduling of work. For this scenario, Optimise offers organisations to benefit from a dynamic dispatch feature.
This features means that an item of work is only scheduled to an operative once they have completed their current job. Elements that may affect the work that is scheduled, such as operative location, skill set and priority of work, is still taken into full consideration. The main difference in this circumstance is that instead of receiving a list of jobs to complete over the course of the day, each field worker only receives one job at time, providing the organisation with extreme flexibility.
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